1. gog

Normal:
Within 30 days after the purchase of your game, no matter how long you have played it.

Pre-order:
You can cancel pre-orders at any time before the game’s release, and for 30 days after their release date.

DLC:
The same terms apply as with a normal full game refund.

Last updated 23. Mar 2020

2. Steam

Normal:
Within 14 days of purchase & game played less than 2 hours. No questions asked.

Pre-order:
At any time prior to release.

Last updated: 1. Jan 2020

3. EPIC GAMES

Normal:
Within 14 days of purchase & game played less than 2 hours. No questions asked.

Pre-order:
At any time prior to release.

Last updated: 1. Jan 2020

4. Origin

Normal:
Within 24 hours after the first game launch, or within 14 days from the date of purchase, whichever comes first.

Pre-order:
Within 14 days from the games release date. The standard 24 hours/14 days refund period applies, starting on the game’s release date.

Last updated: 1. Jan 2020

5. rockstar

Normal / Pre-order / DLC:
Within 14 days of purchase & game played less than 2 hours. Outside of the 14 days / 2 hours, refunds are done on a case by case basis.

Last updated 4. Jan 2020

6. google play

Google Play will refund your game no questions asked, within the first 2 hours from downloading it.
After this, Google Play might refund your app/game, but it’s on a case by case basis.

Last updated 1. Jan 2020

7. playstation

Normal:
Within 14 days after the purchase, as long as you have not started to download the game.

Pre-order:
Pre-orders more than 14 days before release, you can refund up until release.
Pre-orders less than 14 days before release, you can refund up to 14 after the purchase date.

Last updated: 1. Jan 2020

8. fanatical

Normal / Pre-order / DLC:
If the key haven’t been revealed, you can refund your game. If the key have been revealed, Fanatical might refund your game, but it’s on a case by case basis.

Last updated 1. Jan 2020

9. Xbox

Normal / DLC:
Xbox might refund your game, but it’s on a case by case basis.

Pre-order:
At any time prior to release.

Last updated 1. Jan 2020

10. green man gaming

Normal / Pre-order / DLC:

GMG may refund your game if the refund request is made up to 7 days from purchase and the game has not been activated or downloaded, but it’s on a case by case basis.

Last updated: 1. Jan 2020

11. apple

Apple might refund your app/game, but it’s on a case by case basis.

Last updated 1. Jan 2020

12. nintendo eshop

Normal / Pre-order / DLC:
Nintendo eShop might refund your game, but it’s on a case by case basis.

Last updated 1. Jan 2020

13. humble

Normal / Pre-order / DLC:
Humble might refund your game, but it’s on a case by case basis.

Last updated 5. Oct 2019

14. windows store

Normal / Pre-order / DLC:
Windows might refund your game, but it’s on a case by case basis.

Last updated 1. Jan 2020

15. gamersgate

Normal / Pre-order / DLC:
Gamersgate might refund your game, but it’s on a case by case basis.

Last updated 1. Jan 2020

16. amazon games

Normal / Pre-order / DLC:
Games and software downloads ordered on Amazon are not refundable.

Last updated 1. Jan 2020

17. Itch.io

Normal / Pre-order / DLC:
Itch.io might refund your game, but it’s on a case by case basis.

Last updated 5. Oct 2019

18. game jolt

Normal / Pre-order / DLC:
Game Jolt might refund your game, but it’s on a case by case basis.

Last updated 1. Jan 2020

19. gamebillet

Normal / Pre-order / DLC:
Game Jolt might refund your game, but it’s on a case by case basis.

Last updated 5. Oct 2019

20. battle.net

Normal / Pre-order / DLC:
No refund policy available. Battle.net might refund your game, but it’s on a case by case basis.

Last updated: 1. Jan 2020

21. uplay

Normal / Pre-order / DLC:
US-citizens: Shit out of luck. Uplay does not offer refunds for any games, pre-orders or DLC.
EU-citizens: Within 14 days after the purchase (or from the release day in case of pre-orders), as long as you have not started to download the game.

Last updated: 1. Jan 2020

22. glyph

Normal / Pre-order / DLC:
Shit out of luck. Glyph does not offer refunds for any games, pre-orders or DLC.

Last updated: 1. Jan 2020

If you have any feedback or information that we do not currently display here on Game Refund Policies, please let us know via the form below. Thanks!

1. GOG

Normal:
Within 30 days after the purchase of your game, no matter how long you have played it.

Pre-order:
You can cancel pre-orders at any time before the game’s release, and for 30 days after their release date.

DLC:
The same terms apply as with a normal full game refund.

Last updated 23. Mar 2020

2. steam

Normal:
Within 14 days of purchase & game played less than 2 hours.

Pre-order:
At any time prior to release.

3. EPIC GAMES

Normal:
Within 14 days of purchase & game played less than 2 hours.

Pre-order:
At any time prior to release.

4. origin

Refunds not available for all games.

Normal:
Within 24 hours after the first game launch, or within 14 days from the date of purchase, whichever comes first.

Pre-order:
Within 14 days from the games release date. The standard 24 hours/14 days refund period applies, starting on the game’s release date.

5. rockstar

Normal / Pre-order / DLC:
Within 14 days of purchase & game played less than 2 hours. Outside of the 14 days / 2 hours, refunds are done on a case by case basis.

Last updated 10. Oct 2019

6. google play

Google Play will refund your game no questions asked, within the first 2 hours from downloading it.
After this, Google Play might refund your app/game, but it’s on a case by case basis.

Last updated 5. Oct 2019

7. playstation

Normal:
Within 14 days after the purchase, as long as you have not started to download the game.

Pre-order:
Pre-orders more than 14 days before release, you can refund up until release.
Pre-orders less than 14 days before release, you can refund up to 14 after the purchase date.

Last updated: 5. Oct 2019

8. fanatical

Normal Refund / Pre-order / DLC:
If the key haven’t been revealed, you can refund your game. If the key have been revealed, Fanatical might refund your game, but it’s on a case by case basis.

Last updated 5. Oct 2019

9. xbox

Normal Refund / Pre-order / DLC:
No refund policy available. Xbox might refund your game, but it’s on a case by case basis.

Last updated: 5. Oct 2019

10. green man gaming

Normal / Pre-order / DLC:

GMG may refund your game if the refund request is made up to 7 days from purchase and the game has not been activated or downloaded, but it’s on a case by case basis.

Last updated: 5. Oct 2019

11. apple

Normal Refund / Pre-order / DLC:
Apple might refund your app/game, but it’s on a case by case basis.

Last updated 5. Oct 2019

12. nintendo

Normal Refund / Pre-order / DLC:
Nintendo might refund your game, but it’s on a case by case basis.

Last updated 5. Oct 2019

13. humble

Normal Refund / Pre-order / DLC:
Humble might refund your game, but it’s on a case by case basis.

Last updated 5. Oct 2019

14. windows store

Normal Refund / Pre-order / DLC:
Windows might refund your game, but it’s on a case by case basis.

Last updated 5. Oct 2019

15. gamersgate

Normal Refund / Pre-order / DLC:
Gamersgate might refund your game, but it’s on a case by case basis.

Last updated 5. Oct 2019

16. amazon games

Normal Refund / Pre-order / DLC:
Games and software downloads ordered on Amazon are not refundable.

Last updated 5. Oct 2019

17. itch.io

Normal Refund / Pre-order / DLC:
Itch.io might refund your game, but it’s on a case by case basis.

Last updated 5. Oct 2019

18. game jolt

Normal Refund / Pre-order / DLC:
Game Jolt might refund your game, but it’s on a case by case basis.

Last updated 5. Oct 2019

19. gamebillet

Normal Refund / Pre-order / DLC:
Game Jolt might refund your game, but it’s on a case by case basis.

Last updated 5. Oct 2019

20. battle.net

Normal Refund / Pre-order / DLC:
No refund policy available. Battle.net might refund your game, but it’s on a case by case basis.

Last updated: 5. Oct 2019

21. uplay

Normal / Pre-order / DLC:
US-citizens: You’re shit out of luck. No refund on any digital PC content.
EU-citizens: Within 14 days after the purchase (or from the release day in case of pre-orders), as long as you have not started to download the game.

Last updated: 5. Oct 2019

22. glyph

Normal / Pre-order / DLC:
Shit out of luck. Glyph does not offer refunds for any games, pre-orders or DLC.

Last updated: 7. Oct 2019

If you have any feedback or information that we do not currently display here on Game Refund Policies, please let us know via the form below. Thanks!