1. gog
Normal:
Within 30 days after the purchase of your game, no matter how long you have played it.
Pre-order:
You can cancel pre-orders at any time before the game’s release, and for 30 days after their release date.
DLC:
The same terms apply as with a normal full game refund.
Last updated 23. Mar 2020
2. Steam
Normal:
Within 14 days of purchase & game played less than 2 hours. No questions asked.
Pre-order:
At any time prior to release.
Last updated: 1. Jan 2020
3. EPIC GAMES
Normal:
Within 14 days of purchase & game played less than 2 hours. No questions asked.
Pre-order:
At any time prior to release.
Last updated: 1. Jan 2020
4. Origin
Normal:
Within 24 hours after the first game launch, or within 14 days from the date of purchase, whichever comes first.
Pre-order:
Within 14 days from the games release date. The standard 24 hours/14 days refund period applies, starting on the game’s release date.
Last updated: 1. Jan 2020
5. rockstar
Normal / Pre-order / DLC:
Within 14 days of purchase & game played less than 2 hours. Outside of the 14 days / 2 hours, refunds are done on a case by case basis.
Last updated 4. Jan 2020
6. google play
Google Play will refund your game no questions asked, within the first 2 hours from downloading it.
After this, Google Play might refund your app/game, but it’s on a case by case basis.
Last updated 1. Jan 2020
7. playstation
Normal:
Within 14 days after the purchase, as long as you have not started to download the game.
Pre-order:
Pre-orders more than 14 days before release, you can refund up until release.
Pre-orders less than 14 days before release, you can refund up to 14 after the purchase date.
Last updated: 1. Jan 2020
8. fanatical
Normal / Pre-order / DLC:
If the key haven’t been revealed, you can refund your game. If the key have been revealed, Fanatical might refund your game, but it’s on a case by case basis.
Last updated 1. Jan 2020
9. Xbox
Normal / DLC:
Xbox might refund your game, but it’s on a case by case basis.
Pre-order:
At any time prior to release.
Last updated 1. Jan 2020
10. green man gaming
Normal / Pre-order / DLC:
GMG may refund your game if the refund request is made up to 7 days from purchase and the game has not been activated or downloaded, but it’s on a case by case basis.
Last updated: 1. Jan 2020
11. apple
Apple might refund your app/game, but it’s on a case by case basis.
Last updated 1. Jan 2020
12. nintendo eshop
Normal / Pre-order / DLC:
Nintendo eShop might refund your game, but it’s on a case by case basis.
Last updated 1. Jan 2020
13. humble
Normal / Pre-order / DLC:
Humble might refund your game, but it’s on a case by case basis.
Last updated 5. Oct 2019
14. windows store
Normal / Pre-order / DLC:
Windows might refund your game, but it’s on a case by case basis.
Last updated 1. Jan 2020
15. gamersgate
Normal / Pre-order / DLC:
Gamersgate might refund your game, but it’s on a case by case basis.
Last updated 1. Jan 2020
16. amazon games
Normal / Pre-order / DLC:
Games and software downloads ordered on Amazon are not refundable.
Last updated 1. Jan 2020
17. Itch.io
Normal / Pre-order / DLC:
Itch.io might refund your game, but it’s on a case by case basis.
Last updated 5. Oct 2019
18. game jolt
Normal / Pre-order / DLC:
Game Jolt might refund your game, but it’s on a case by case basis.
Last updated 1. Jan 2020
19. gamebillet
Normal / Pre-order / DLC:
Game Jolt might refund your game, but it’s on a case by case basis.
Last updated 5. Oct 2019
20. battle.net
Normal / Pre-order / DLC:
No refund policy available. Battle.net might refund your game, but it’s on a case by case basis.
Last updated: 1. Jan 2020
21. uplay
Normal / Pre-order / DLC:
US-citizens: Shit out of luck. Uplay does not offer refunds for any games, pre-orders or DLC.
EU-citizens: Within 14 days after the purchase (or from the release day in case of pre-orders), as long as you have not started to download the game.
Last updated: 1. Jan 2020
22. glyph
Normal / Pre-order / DLC:
Shit out of luck. Glyph does not offer refunds for any games, pre-orders or DLC.
Last updated: 1. Jan 2020
If you have any feedback or information that we do not currently display here on Game Refund Policies, please let us know via the form below. Thanks!
1. GOG
Normal:
Within 30 days after the purchase of your game, no matter how long you have played it.
Pre-order:
You can cancel pre-orders at any time before the game’s release, and for 30 days after their release date.
DLC:
The same terms apply as with a normal full game refund.
Last updated 23. Mar 2020
2. steam
Normal:
Within 14 days of purchase & game played less than 2 hours.
Pre-order:
At any time prior to release.
3. EPIC GAMES
Normal:
Within 14 days of purchase & game played less than 2 hours.
Pre-order:
At any time prior to release.
4. origin
Refunds not available for all games.
Normal:
Within 24 hours after the first game launch, or within 14 days from the date of purchase, whichever comes first.
Pre-order:
Within 14 days from the games release date. The standard 24 hours/14 days refund period applies, starting on the game’s release date.
6. google play
Google Play will refund your game no questions asked, within the first 2 hours from downloading it.
After this, Google Play might refund your app/game, but it’s on a case by case basis.
Last updated 5. Oct 2019
7. playstation
Normal:
Within 14 days after the purchase, as long as you have not started to download the game.
Pre-order:
Pre-orders more than 14 days before release, you can refund up until release.
Pre-orders less than 14 days before release, you can refund up to 14 after the purchase date.
Last updated: 5. Oct 2019
8. fanatical
Normal Refund / Pre-order / DLC:
If the key haven’t been revealed, you can refund your game. If the key have been revealed, Fanatical might refund your game, but it’s on a case by case basis.
Last updated 5. Oct 2019
9. xbox
Normal Refund / Pre-order / DLC:
No refund policy available. Xbox might refund your game, but it’s on a case by case basis.
Last updated: 5. Oct 2019
10. green man gaming
Normal / Pre-order / DLC:
GMG may refund your game if the refund request is made up to 7 days from purchase and the game has not been activated or downloaded, but it’s on a case by case basis.
Last updated: 5. Oct 2019
11. apple
Normal Refund / Pre-order / DLC:
Apple might refund your app/game, but it’s on a case by case basis.
Last updated 5. Oct 2019
12. nintendo
Normal Refund / Pre-order / DLC:
Nintendo might refund your game, but it’s on a case by case basis.
Last updated 5. Oct 2019
13. humble
Normal Refund / Pre-order / DLC:
Humble might refund your game, but it’s on a case by case basis.
Last updated 5. Oct 2019
14. windows store
Normal Refund / Pre-order / DLC:
Windows might refund your game, but it’s on a case by case basis.
Last updated 5. Oct 2019
15. gamersgate
Normal Refund / Pre-order / DLC:
Gamersgate might refund your game, but it’s on a case by case basis.
Last updated 5. Oct 2019
16. amazon games
Normal Refund / Pre-order / DLC:
Games and software downloads ordered on Amazon are not refundable.
Last updated 5. Oct 2019
17. itch.io
Normal Refund / Pre-order / DLC:
Itch.io might refund your game, but it’s on a case by case basis.
Last updated 5. Oct 2019
18. game jolt
Normal Refund / Pre-order / DLC:
Game Jolt might refund your game, but it’s on a case by case basis.
Last updated 5. Oct 2019
19. gamebillet
Normal Refund / Pre-order / DLC:
Game Jolt might refund your game, but it’s on a case by case basis.
Last updated 5. Oct 2019
20. battle.net
Normal Refund / Pre-order / DLC:
No refund policy available. Battle.net might refund your game, but it’s on a case by case basis.
Last updated: 5. Oct 2019
21. uplay
Normal / Pre-order / DLC:
US-citizens: You’re shit out of luck. No refund on any digital PC content.
EU-citizens: Within 14 days after the purchase (or from the release day in case of pre-orders), as long as you have not started to download the game.
Last updated: 5. Oct 2019
22. glyph
Normal / Pre-order / DLC:
Shit out of luck. Glyph does not offer refunds for any games, pre-orders or DLC.
Last updated: 7. Oct 2019
If you have any feedback or information that we do not currently display here on Game Refund Policies, please let us know via the form below. Thanks!
