epic refund policy

Normal / DLC:
All games are eligible for refund within 14 days of purchase for any reason. However, you must have not played the game for more than 2 hours.

You will not be eligible for refunds for games from which you have been banned or for which you have otherwise violated the terms of service. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy.

Pre-orders:
You can cancel your preorder and get a refund at any time before release. After the game is released, you can request a refund within 14 days if you have not played the game for more than 2 hours. For purposes of this policy, “release” includes any playable version of the game, including beta versions.

Request a refund here.
Read the full refund policy here.

Last updated 1. Jan 2020

If you have any feedback or information that we do not currently display here on Game Refund Policies, please let us know via the form below. Thanks!

epic refund policy

Normal / DLC:
All games are eligible for refund within 14 days of purchase for any reason. However, you must have not played the game for more than 2 hours.

You will not be eligible for refunds for games from which you have been banned or for which you have otherwise violated the terms of service. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy.

Pre-orders:
You can cancel your preorder and get a refund at any time before release. After the game is released, you can request a refund within 14 days if you have not played the game for more than 2 hours. For purposes of this policy, “release” includes any playable version of the game, including beta versions.

Request a refund here.
Read the full refund policy here.

Last updated 1. Jan 2020

If you have any feedback or information that we do not currently display here on Game Refund Policies, please let us know via the form below. Thanks!