origin refund policy

Normal:
Within 24 hours after the first game launch, or within 14 days from the date of purchase, whichever comes first.*

Bare in mind that you can only return the same game twice. Once you’ve gotten two refunds for a game, you can buy it again, but you won’t be able to get a third refund.

Pre-order:
Within 14 days from the games release date. The standard 24 hours/14 days refund period applies, starting on the game’s release date.*

DLC:
DLC and in-game currencies are not refundable if purchased separately.

*Does only apply to games wearing the ‘Guarantee for great games’ -badge (IE most EA developed games).

For all non-‘Great Game Guarantee’ games:
EU citizens
: If your game is faulty or have gaming breaking bugs, you have 14 days to request a refund.
US citizens: You have no right to refund.

Request a refund here.
Read the full refund policy here.

Last updated 2. Jun 2021

If you have any feedback or information that we do not currently display here on Game Refund Policies, please let us know via the form below. Thanks!

origin refund policy

Normal:
Within 24 hours after the first game launch, or within 14 days from the date of purchase, whichever comes first.*

Bare in mind that you can only return the same game twice. Once you’ve gotten two refunds for a game, you can buy it again, but you won’t be able to get a third refund.

Pre-order:
Within 14 days from the games release date. The standard 24 hours/14 days refund period applies, starting on the game’s release date.*

DLC:
DLC and in-game currencies are not refundable if purchased separately.

*Does only apply to games wearing the ‘Guarantee for great games’ -badge (IE most EA developed games).

For all non-‘Great Game Guarantee’ games:
EU citizens
: If your game is faulty or have gaming breaking bugs, you have 14 days to request a refund.
US citizens: You have no right to refund.

Request a refund here.
Read the full refund policy here.

Last updated 2. Jun 2021

If you have any feedback or information that we do not currently display here on Game Refund Policies, please let us know via the form below. Thanks!