playstation refund policy

Normal / DLC:
Within 14 days after the purchase, as long as you have not started to download or stream the game. In which case you will not be eligible for a refund unless the content is faulty.

Pre-order:
Pre-order purchases made more than 14 days before the release date: For this type of pre-order purchase, you can request a refund at any time up until the release date of the content.

Pre-order purchases made fewer than 14 days before the release date: For this type of pre-order purchase, you can request a refund up to 14 days* after the date of purchase.

Request a refund here.
Read the full refund policy here.

Last updated 1. Jan 2020

If you have any feedback or information that we do not currently display here on Game Refund Policies, please let us know via the form below. Thanks!

playstation refund policy

Normal / DLC:
Within 14 days after the purchase, as long as you have not started to download or stream the game. In which case you will not be eligible for a refund unless the content is faulty.

Pre-order:
Pre-order purchases made more than 14 days before the release date: For this type of pre-order purchase, you can request a refund at any time up until the release date of the content.

Pre-order purchases made fewer than 14 days before the release date: For this type of pre-order purchase, you can request a refund up to 14 days* after the date of purchase.

Request a refund here.
Read the full refund policy here.

Last updated 1. Jan 2020

If you have any feedback or information that we do not currently display here on Game Refund Policies, please let us know via the form below. Thanks!