steam refund policy

Normal:
Within 14 days of purchase & game played less than 2 hours. No questions asked. Outside of the 14 days / 2 hours, refunds are done on a case by case basis.

Pre-order:
When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/2-hour refund period also applies, starting on the game’s release date.

DLC:
Within 14 days of purchase & if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.

In-game purchases:
Steam will offer a refund for in-game purchases within any Valve-developed games within 48 hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam.

Request a refund here.
Read the full refund policy here.

Last updated 1. Jan 2020

If you have any feedback or information that we do not currently display here on Game Refund Policies, please let us know via the form below. Thanks!

steam refund policy

Normal:
Within 14 days of purchase & game played less than 2 hours. No questions asked. Outside of the 14 days / 2 hours, refunds are done on a case by case basis.

Pre-order:
When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/2-hour refund period also applies, starting on the game’s release date.

DLC:
Within 14 days of purchase & if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.

In-game purchases:
Steam will offer a refund for in-game purchases within any Valve-developed games within 48 hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam.

Request a refund here.
Read the full refund policy here.

Last updated 1. Jan 2020

If you have any feedback or information that we do not currently display here on Game Refund Policies, please let us know via the form below. Thanks!